"Learn English Faster With Us"

Terms and Conditions for Enrolling

When enrolling for this course you agree to the following terms:

Payment and refund policy as of December 2015

  • Courses are per term and have only one payment and no instalments.
  • Upon request we can organise payments on a monthly basis. Different pricing and payment amounts per month will be applicable. Ask us for more information on pricing per month.
  • If the school fails to operate the course as scheduled, the school will give the enrolled student a refund for the remaining classes according to the fee paid for the cancelled classes within one month after cancellation of the course.

Make-up classes and vouchers

  • Each student can schedule a maximum of 2 1-hour make-up classes for each enrolment in a full course. Make-up classes can only be taken during the time period of the enrolled course for their missed lessons or to-be-missed lessons. Students can sign up for their make-up classes online when logged in according to the time schedule and the announcement under the section Make-up Class.
  • Our make-up classes are scheduled each week either on Saturday or Sunday from 1 PM to 1:50 PM.
  • Make-up classes are organised per level i.e. P1-2, P3-4, P5-6, F1-F3,F3-F5.
  • During our make-up classes the teachers create an English environment where no Chinese language use is allowed and where the focus lies on conversation and interaction.
  • Make-up classes are only open when a minimum of 3 students have signed up. Therefore we highly suggest you to sign up well in advance for your make-up classes if you know you are going to be absent.
  • If a student has attended one or two make-up classes but didn't miss any lesson, they cannot attend the last lesson or the last two lessons respectively.
  • Since September 2014 vouchers are no longer being issued for missed lessons. Missed lessons can be compensated for by joining make-up classes.
  • In case a voucher is issued for any other reason than a missed lesson, the value of a voucher can only be used to enrol in a full course during the next term. The value will then be deducted from the enrolled course fee. Vouchers are not refundable.

Numbers of students in a class

  • Classroom A allows for a maximum of 9 students according to the EDB specifications for this registered school.
  • Because of the many requests from parents we've received for certain classes, we've recently increased the maximum number of students from 6 to 7.
  • In case of any dispute, the learning centre has the final decision.

About Our Teachers

  • We pledge that all our teachers for English classes are native English speakers.
  • We cannot guarantee that the English classes will be taught by your preferred English teacher.
  • In case of any dispute, the learning centre has the final decision.

Extreme weather condition policy

  • When Tropical Cyclone Warning Signal No. 3 or Amber Rainstorm Warning Signal is issued the school will operate as usual unless advised otherwise.
  • When Tropical Cyclone Warning Signal Pre-No.8 / No. 8 or above or Black Rainstorm Warning Signal is issued* the school will be closed. In this case a refund for that class is applicable.
  • When Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning Signal is replaced by Signal No. 3 or Amber Rainstorm Warning Signal the school will resume two hours after Signal No. 8 or Black Rainstorm Warning Signal is replaced unless an announcement has been made to the effect that the school will close for the whole day.
  • If students have already set out for school when the Pre-No. 8 / No. 8 Signal or Black Rainstorm Warning Signal is issued, students can remain in our school and the school will ask the parents to come to pick up their children not later than 1.5 hours after they have arrived at the school. In this case a refund for that class is applicable.
  • If students are attending a class when the Pre-No. 8 / No. 8 Signal or Black Rainstorm Warning Signal is issued, students will remain in our learning centre and the school will ask the parents to come to pick up their children not later than the end of the class. In this case no refund for that class is applicable.

The student should print these terms and conditions and retain their receipt for refund purpose.